Terms and Conditions

Please note that Action Car Hire negotiates bookings on behalf of it’s clients and is not the principal hiring company for the vehicles displayed on the our website. We will assist our clients as far as is possible with any dispute which may arise with principals, but cannot be held liable for any loss, damage, injury, death or perceived disadvantage which may be incurred arising from any action or omission by such principals.

Rates

1. Our rates in South Africa include unlimited mileage. Additionally super cover theft and collision waivers, airport surcharge, tourism levy, personal accident insurance, contract fee and VAT are all included.
2. Our rates in Namibia include the choice of unlimited mileage. Additionally super cover theft and collision waivers, airport surcharge, personal accident insurance and VAT are all included. A once off N$25 contract fee is charged additionally to the rental.
3. Due to the discounted nature of our online rates, redemption of voyager miles is not applicable.
4. Rates are not commissionable.
5. Rates and conditions are subject to change without prior notice and all vehicles are rented subject to the detailed terms and conditions in the Rental Agreement.

Payment

1. Payment is by embossed credit card (digits raised) only, we accept all major credit cards but regrettably we cannot accept debit cards, cheques or cash.
2. The card holder must be the renter and the credit card is not transferable.
3. How payment works: Upon collection of the vehicle, your credit card will be charged with the rental amount, an additional day's rental and a tank of fuel. Any expenses for extras eg. additional driver charge, will also be billed. On return of the vehicle and when your final invoice has been calculated, any monies due back to you will be refunded within four working days. Any amounts due will be charged to your credit card.
Additionally, an authorisation hold will be placed on your card for the applicable excess amount, this hold will be released within 2 working days once the car has been returned.
4. Two credit cards are required for rental of Group G, H, O, E and W vehicles. We require a MINIMUM of R5000.00 per card as deposit dependent on rental duration and vehicle group.

Drivers

1. A valid, unendorsed licence must be produced by the hirer or authorised driver.
2. Minimum age for hirers or authorised drivers is 23 years of age and the drivers licence must have been valid for a minimum of two years.
3. Drivers who are under the age of 23 years of age must have a license which has been valid for a minimum of two years and be subject to the young driver’s surcharge.

Additional Drivers

1. Additional drivers may only be nominated and authorised by the Renter. The additional driver must be in possession of a valid, unendorsed licence.
2. Rentals may not be extended by additional drivers.
3. No additional drivers may be added during the rental unless the vehicle is inspected beforehand at a Tempest rental location.
4. The Renter is liable for all risks/charges applicable to usage of vehicle by the nominated additional driver.

Conditions of Rental

1. There can be no extension of rentals without prior authorisation from the principal car hire company. An unauthorised extension negates collision and theft cover.
2. Rentals are charged per 24 hours. Late return of vehicles will result in being charged for a further day.
3. Rentals will be charged until such time as the vehicle keys are returned.
4. All fines and penalties incurred in the duration of the hire are strictly for the liability of the driver. This includes valets for cars that are returned in conditions not accepted as normal.
5. On termination of the rental, vehicle keys must be returned to an authorised personnel member of the principal car hire company. Failure to do so will result in the hirer being fully liable for the value of loss or damage.
6. In the event of loss of keys, the hirer will be responsible for all resultant costs.
7. Supplying a replacement vehicle after an accident or theft is entirely at the discretion of the and we reserve our rights accordingly.

Vehicles

1. No vehicles may cross any RSA or Namibian border without prior consent from the principal car hire company. Cross border fees may apply.
2. All speedometers are sealed and any forced interference with the speedometers will result in the rate immediately reverting to daily rates and 500 kms per day will be charged.
3. In the event of a break-down (due to client error or negligence) or accident, the hirer will be responsible for all resultant costs, including towing. Towing due to mechanical failure on the vehicle (where the renter is not responsible for the failure) will be covered by the principal car hire company.
4. All accidents and vehicle thefts are subject to a R400/N$400 administration charge. This is over and above the excess amount payable.
5. Personal belongings stolen from vehicles are not covered.
6. Fuel: All rates include maintenance and oil but fuel is not included. Vehicles are supplied with a full tank of fuel unless delivered to you and the renter is charged for refill on termination of their contract. A R10 service fee is levied should we have to refuel the vehicle. Most of our fleet uses unleaded fuel. Please note that fuel cannot be purchased with a credit card - cash only.

Extras

1. Delivery & Collection:-
   We can deliver or collect your vehicle. When making your booking, please select the branch closest to where you require your vehicle delivered/collected and furnish the address details when completing your booking. Delivery and collection charges are as follows:-
   • Delivery & Collection Fees < 25 kms : R110.00 during office hours; R220.00 after hours
   • Delivery & Collection Fees > 25 kms : R110.00 during office hours; R220.00 after hours + R4.40 per extra km
2. Additional Drivers:-
   Charges will increase by R110/N$110 per rental for each additional driver nominated. In the event of accident damage or theft caused to the vehicle whilst being driven by a driver not specified on the Rental Agreement, the hirer will be responsible for the full value of damage or loss.
3. Baby seats:-
   Baby seats are available on request, please call us on +2711 396 1080. Baby seats are available at R110 per rental and are suitable for toddlers up to 14 kg's.
4. After Hours Surcharges:-
   Please refer to our branch listings for branch opening and closing hours. Any pick up of a vehicle outside of these hours will be subject to an after hours surcharge of R110.
5. Cross Border Fees:-
   No vehicle may cross any RSA, Namibian, Botswana, Mozambique, Lesotho or Swaziland border without prior consent from the principal car hire company. A letter of authority must be obtained from the renting branch, this gives permission for the vehicle to cross the border. A cross border fee of R1000 is applicable into Botswana, Mozambique and Namibia. No vehicles are allowed into Zimbabwe, Angola or Malawi.
   No vehicles are permitted to terminate in Mozambique, Botswana, Lesotho or Swaziland, however a one way drop-off fee into Namibia is charged at R1500.
6. One Way Fees:-
   One way fees are subject to a charge of R800 between regions. The list below provides a guide-line for the various one way fee exceptions:-

One Way Fees

Gauteng - Pretoria	No Charge
Pretoria - Gauteng	No Charge
Pietermaritzburg - Durban	No Charge
George - Knysna	R 60.00
Richards Bay - Durban	R 200.00
Kimberley - Bloemfontein	R 300.00
George - Port Elizabeth	R 330.00
East London - Port Elizabeth	R 330.00
Cape Town Area - George / Knysna	R800.00
South Africa - Namibia	R1500.00

7. Breach of Contract
   All related and unrelated costs shall be borne by the Renter in the case of Breach of Contract. Some examples of Breach of Contract are:-
   • Accident occurring after vehicle is due back
   • Driving under the influence of alcohol
   • Accident due to traffic violation
   • Negligence
   • Unauthorised drivers
8. Personal Accident Insurance
   
   1. Our rates include cover for personal accident insurance, this insurance covers the passengers in the vehicle and cover is provided as below. The policy is underwritten by Regent Insurance and any queries regarding this should be directed to Regent:-
      • Accidental death: R250,000 per incident
      • Permanent disability: R250,000 per incident
      • Emergency medical expenses: R20,000 per incident
      • Guaranteed hospital admission: R5000 per incident
9. Disclaimer:
   Action Car Hire treats all information collected on our site as confidential. Our privacy policy outlines how we collect this information and use it throughout our website.